Terms and Condition

  • 1.BOOKING ORDER. Booking Order may be encoded in the Southwest system or sent through email, prior to the-pre booking cut-off date which shall be at 18:00 (6PM) Philippine time on the date prior to the arrival or departure of the guests. The booking order shall contain the following details, to wit:

    ● Guest name Total Number of Passengers
       (stating the number of adults, children and infants, and senior citizens)
    ● Flight Details for Transfers (if applicable)
       (Airline, Flight Numbers, Arrival and Departure schedules)
    ● Name of Resort or Drop-Off/Pick-Up Stations (if applicable
    ● Required Services (Activities, Land Arrangement, Ticketing)

  • 2.RIGHT TO DECLINE BOOKING. SOUTHWEST shall have the right to decline the booking if such is made less than 24 hours prior to the guest’s arrival or departure. Booking shall also be dependent on the availability of the units or activities/tour buffer in the area. As such, SOUTHWEST shall also have the right to decline bookings that exceed its capacity.

  • 3.NO-SHOW GUESTS. Guests who do not show up at the arrival counter at the airport terminal or meet up location, or at the hotel or pick-up station for departures, shall be charged 100% and no refund will be issued to Southwest.

  • 4.CANCELLATIONS. In the event of booking cancellation, the client shall notify SOUTHWEST through a written request either sent by email. Cancellations will be subject to the following refunds:

  • Cancellation Period Cancellation Fee Refund
    30 days before transfer date 0% 100%
    20-29 days before transfer date 10% 90%
    10-19 days before transfer date 20% 80%
    6-9 days before transfer date 40% 60%
    3-5 days before transfer date 60% 40%
    2 days before transfer date 80% 20%
    1 day before transfer date 90% 10%
    Less than 24 hours 100% 0%

  • 5.PRE PAYMENT SETTLEMENT. All booking shall be settled prior to the transfer date through load up payment options: bank transfer, online wire transfer, online payment facility, walk in card payment or check deposit with clearance. Prior to the arrival or departure date of the guests, all fees shall be settled by the client unless specified for a corporate billing or send bill set up. This is the default mode of payment for all SOUTHWEST products and services.

  • 6.BOOKING ORDER AMENDMENTS. SOUTHWEST shall have the rights to decline amendments in booking order such as but not limited to: time, products, number of pax, pick up location and drop off location for Transfers, Activities, Tour and Land Arrangements services within five (5) hours prior to the said commitment.

  • 7.LOST OR DAMAGED LUGGAGE. In the unlikely event of lost or damaged luggage due to negligence of third party or passengers, Southwest shall not be held liable for said loss or damage.

  • 8.CONFIDENTIALITY. Both parties will ensure that all information disclosed to the other party pursuant to this agreement should be treated as private and confidential and will only be disclosed to the Permitted Persons. Both parties shall ensure that Confidential Information will not be divulged in any form or part to a Third Party without the written consent of either or both parties.

  • 9.MODE OF PAYMENT. Clients shall pay to SOUTHWEST by credit card, bank transfer, or any STS payment method for load top-up options.

  • Account Name: Southwest Tours(Boracay) Inc.
    BPI Account No.: KALIBO (1111-0126-32)
    BDO Account No.: MAKATI (001230063836)
    Account Type: Checking / Current
    Account Currency: Peso
    Bank Name & Address: BPI Kalibo Branch / BDO Makati Branch

  • Client shall, thereafter, send proof of bank transfer by email to SOUTHWEST, which must be received within 24 hours prior to the guest’s arrival or departure. Acceptance of the booking will be made by SOUTHWEST upon confirmation of receipt of payment from the bank.

  • 10.BAGGAGE ALLOWANCE. Each passenger is allowed two (2) pieces of hand-carried luggage. Any number of luggage in excess will be charged P250.00 per luggage. This is applicable to tourist transfer services.

  • 11.FORCE MAJEURE. In cases where passengers from the point of origin to the point of destination miss their flights due to delays in or cancellation of transfers caused by increment weather, natural calamities, fortuitous events, civil commotion, and all other causes beyond the control of SOUTHWEST, the latter shall not be held liable for any refund or remuneration of expenses by passengers due to said failure of services.

  • 12.PORTERAGE SERVICE. Porterage service is NOT included in the transfer fee. Third-party porterage service for a fee may be requested at the time of booking, but in no way shall Southwest be held liable for the performance of the porterage provider.

  • 13.UNCLAIMED BAGGAGE. Baggage unclaimed within thirty (30) days from the date of completion service shall be disposed of in accordance with law. Carrier reserves the right to charge storage fees for unclaimed baggage.

  • 14.LATE GUESTS. Arrival and departing guests shall be at the point of meet-up location at least twenty (20) minutes before the scheduled time, otherwise, seat allocation or per pax service will be forfeited in favor of waitlisted guests. SOUTHWEST shall not be held liable for any claims made by late guests.

  • 15. LIMITED LIABILITY. In the unlikely event of lost or damaged luggage arising from the fault or negligence of SOUTHWEST or its employees, SOUTHWEST shall only be liable to the actual amount of damage or a maximum of ₱3,000 per luggage, whichever is lower, regardless of the value of the items inside the luggage. Furthermore, in the unlikely event of missed flights, arising from the fault or negligence of SOUTHWEST or its employees, SOUTHWEST shall only be liable to the actual amount of the flight or ₱5,000 per person whichever is lower, and the actual amount of accommodation paid until the next available flight of the guests or ₱1,500 per night per guest whichever is lower.

  • 16. VERIFICATION. Valid Photo ID for everyone’s security, our on ground team has to verify that your valid photo ID matches the name on your ticket itinerary upon arrival or start of service. For senior citizens and PWD ID must be presented upon on boarding to the following services but not limited to: Transfer, Tours, Activities, Hotels, Ticketing Services and Land Arrangements. For group booking, at least the lead name/pax will present the above-mentioned verification.

  • 17. NO-SHOW GUESTS. Guests who do not show up at the arrival counter at the airport terminal or meet up location, or at the hotel or pick-up station for departures, shall be charged 100% and no refund will be issued by SOUTHWEST.

  • 18. LATE GUESTS ON ARRIVAL. Arrival guests shall be at the point of meet up location on the scheduled time, otherwise, seat allocation or per pax service will be forfeited in favor of waitlisted guest. SOUTHWEST shall not be held liable for any claims made by late guest.

  • 19. LATE GUESTS ON DEPARTURE. Departing guests shall be at the embarkation point at least 30 minutes before the scheduled departure, otherwise, seat allocation will be forfeited in favor of waitlisted passengers. SOUTHWEST shall not be held liable for any claims made by late passengers who fail to take scheduled transfers.

  • 20. SUBJECT TO SEARCH. SOUTHWEST reserves the right to search the guest and his/her hand-carried baggage for any prohibited materials and substances and seize such if discovered, in coordination with the proper authorities. A guest refusing to be searched shall not be allowed to board his designated route or tour. SOUTHWEST further reserves the right to refuse to carry at any time, any baggage discovered to contain any Non-Allowable Baggage.

  • 21. NON-ALLOWABLE BAGGAGES. Dangerous items such as ammunition, fireworks, flammable liquids and solids, compressed gases, corrosives radioactive materials, oxidizing materials, poisons and infectious substances, extremely bulky items and items in commercial quantity are not allowed on board. Firearms have to be turned over to the Security before boarding. Baggage that require special packaging such as fruits, fish and other similar items shall not be allowed unless properly packed and sealed. All cargo classed under the International Maritime Dangerous Goods (IMDG) are also not allowed on board.

  • 22. LIVE ANIMALS AND PLANTS. No live animals will be allowed on board. Exceptions are dogs, cats, rabbits and other household pets, provided that the passenger presents a Quarantine Permit and the animals are properly caged. Plants are likewise accepted if a Quarantine Permit has been secured. To be allowed to board, animals should be properly caged or packaged and are not allowed to be kept in the passenger area. All live animals transported by the Carrier shall be at passenger/owner’s risk.

  • 23. PASSENGER OBLIGATIONS. The passenger agrees to abide all the terms and conditions written herein upon purchase of this service. This is for seat confirmation. The guest undertakes to comply with the rules, regulations and all other passage/carriage conditions posted on board the fleet and at the ticket sales office and passenger terminal. SOUTHWEST is not liable to the Passenger for any loss or damage suffered by the Passenger through his or her failure to comply with the laws, regulations, orders, demands and travel rules of the carrier and/or competent public authority.

  • 24. MISCELLANEOUS. Service rates, schedules and time of departure are subject to change at any time without prior notice. Any unauthorized alteration or perforation of this ticket shall render the same null and void.